Studio Policies

Retainer Fee

Giliane E. Mansfeldt Photography books portrait packages as an all-inclusive package.  Your retainer fee is due at the time of booking to secure your appointment date and time.  In regular portraits sessions (non-Multi-package sessions), your retainer fee is 50% of the package price.  This is a non-refundable fee, but may be transferred to another session within 60 days. The remaining balance is due on the portrait session date.  

 

Contracts: All of our clients will receive a portrait contract that must be signed for the studio to proceed forward with the photo session.

 

Re-shoots: Re-shoots will be at the discretion of Giliane E. Mansfeldt Photography. Re-shoots will not be given for poor choices of clothing, make-up, hair, uncooperative or unhappy children, or by not following the studio’s recommendations sent before the session.

 

Reschedules: If your date needs to be changed once you have booked your session, you have one reschedule allowed. You must contact Giliane E. Mansfeldt Photography through email at least 48 hours in advance to reschedule your session. If a cancellation occurs within in the 48 hours before your session, you will forfeit the retainer fee.  

 

Arriving Late: If a Client is to arrive more than 10 minutes late to a mini session or more than 20 minutes late to a full session, they will have to either: A: reschedule (fee applies) OR B: the Client may choose to continue the session with what time they have left.  No exceptions. When applicable, the Client may purchase additional time at the rate of $50.00 per 30 minutes, due in person immediately, prior to the session continuing.


Sickness: If you have a sick child on the day of the session, please call to reschedule. If you try to keep the appointment and the Photographer notices that the child/children are sick, the Photographer will most likely request that you reschedule, at no extra charge. Sick or uncomfortable children do not like to be photographed and we know that you will not love your portraits nearly as much as you would if he or she was in good health.   We have many newborns and infants that visit the studio and their health as well as all clients’ health are very important to us.

 

Cancellations: Must be made 48hrs in advance of your session date and either called or emailed to the studio. All cancellations made within 48hrs forfeit your retainer fee. 

 

Weather Policy: Giliane E. Mansfeldt Photography has the right to reschedule your session or bring the session in our studio if, in the opinion of the studio, inclement weather and/or conditions prevents the studio from meeting the professional photographic standards of the studio.  If the studio is not an option or preferred, your session will then be rescheduled to the first available date that works for both you and the photographer. Photography sessions will only be rescheduled due to poor weather/conditions at the photographer’s discretion. If the weather forecast is looking to be questionable for your shoot,  the studio watches the most up-to-date weather report very closely for the week of your shoot. The studio will make the call 24 hours before your shoot and contact you to inform you if we will proceed with the shoot.  We will reschedule the shoot if:  there is 60% chance or more of precipitation (rain or snow), very high winds at or exceeding 20 mph, cold/windchill resulting in 45 degrees or below (with young children), or extreme heat.  The health and safety of our clients is what is most important, especially our youngest clients.   

 

Client Galleries and Ordering: 

 

  • Client galleries will be available 2-3 weeks after session date. There are times throughout the year, most notably, August through December, delivery times may be longer due to the studio’s busy season. No free product or refunds will be issued for these delays.

 

  • All orders must be placed online via your client gallery and processing delivery times are dependent on professional printer timelines. The studio is not responsible for delays in product shipping.

 

  • You will have 3 weeks to order your product before your gallery expires.  If your gallery expires, there may be a processing fee to reactive your gallery.

  • If your package comes with print credit, that print credit must be used with that package.  If you would like other arrangements made, please contact the studio. 

  

  • Currently, the studio is not enforcing a print minimum. Package and print pricing is subject to change without prior notice, however a booking locks in your rate.

 

  • Your final print order will be delivered approximately 2 weeks after you have placed and paid for your order in full.  Please allow up to 4 weeks for canvases and other custom products.

 

  • Basic retouching is provided with each package. All photos that are presented in your client gallery will be retouched.  No RAW files are shown and do not leave the studio and are not for sale. If additional photo retouching is needed, requests can be submitted to the studio online through the additional retouch request form sent to you by the studio.  If extensive retouching is needed, there may be additional fees.  The studio will determine if the retouching is extensive.   If additional retouching is needed, there is a fee of $50.00 per hour.

 

  • Retouching will begin only after the final payment is made.  If you have purchased a multiple session packages, retouching will begin after payment for the shoot performed is made.

Additional Important Information 

 

  • The number of people photographed and the ages of all children must be agreed upon at the time of booking.

  • For the health of the younger clients that come to the studio; smoking is not allowed in the studio premises.  

  • Due to the custom nature of each session, all sales are final.

  • To maintain fairness to each and every client, prices are non-negotiable

  • Time limits are guidelines only. They may be shorter or longer depending on the studio’s discretion. No make-up time or refund will be given if all time is not used. No additional fees will be charged should extra time be used due to the photographer’s choice.

  • Additional time requested by the client will be charged at $100 per hour.

  • Payments of cash, check, credit cards and Paypal are accepted.

  • 651-273-0905
  • info@giliane-e-mansfeldtphotography.com
  • 970 Raymond Ave, Suite G10 Saint Paul, MN 55114

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